Terms and Conditions

Welcome to Ela to Greece

These terms and conditions outline the rules and regulations for the use of Ela to Greece's Website.


Ela to Greece is located at:

 

Iasonos 12 , Volos
Magnesia - 38221, Greece

 

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Ela to Greece's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Greece. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies

We employ the use of cookies. By using Ela to Greece's website you consent to the use of cookies in accordance with Ela to Greece’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

 

License

Unless otherwise stated, Ela to Greece and/or it’s licensors own the intellectual property rights for all material on Ela to Greece. All intellectual property rights are reserved. You may view and/or print pages from https://www.elatogreece.gr for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://www.elatogreece.gr
  2. Sell, rent or sub-license material from https://www.elatogreece.gr
  3. Reproduce, duplicate or copy material from https://www.elatogreece.gr

Redistribute content from Ela to Greece (unless content is specifically made for redistribution).

 

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to marketingoperation@elatogreece.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Ela to Greece’s logo or other artwork will be allowed for linking absent a trademark license agreement.

 

iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

 

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

 

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

Terms of Use - Privacy Policy

On May 25, 2018, the processing (collection, preservation, transmission, etc.) of your personal data will be regulated - in all Member States of the European Union - from the 2016/679 General Personal Data Protection Regulation (CIS).

The CPC increases the responsibilities of the processors when processing your personal data but also increases the rights of the data subjects (Natural Persons and Individuals) and creates new ones. The personal data we process are simple such as your full name, username, email address, address, phone numbers.

 The company under the name "FOIVOS HELLAS IKE", with the distinctive title "ELA TO GREECE", located at 12, Iasonos Street, Volos, Municipality of Volos (VAT Registration number 800489638, Volos Municipality) in view to the immediate application of the European General Data Protection Supervisor (CGD) and respecting the fundamental right to the protection of personal data, clearly and transparently sets the terms and conditions for the safe and lawful processing of personal data.

We can assure you that our company has been fully informed of the new regulatory provisions of the CPC and that it takes appropriate actions to harmonize it with the CPC for the purpose of protecting your personal data.

General Travel Information

Our Company, under the name "FOIVOS HELLAS IKE", with the distinctive title "ELA TO GREECE", located at 12, Iasonos Street, in the Municipality of Volos (VAT Registration number 800489638, ), MH.TE 0726E60000057501, hereafter referred to as the "Travel Agency", and is a travel organizer, either alone or in partnership with other travel agencies, or acts as an intermediary, among other tourist agencies as well as transport means, with the ultimate aim of sale of these organized trips to the traveler / excursionist.

Our office sells various travel products from different suppliers and service providers ("Suppliers"). Certain software and content on our site is owned or licensed by us or by our Suppliers, the use of which may be subject to further conditions. Our company acts as an intermediary or as a "reservation agent" for products and services not directly provided by us (eg air transport and parking, hotels, meals, excursions, cruises, etc.).

Reservation of Residence

Through our website, each traveler can choose from a variety of tourist accommodations of all levels (hotels, rooms to let, villas, etc.) according to the destination he wishes to travel. Through the relevant search filters, the traveler has the ability to browse faster within the network of our outposts. After the final selection of the accommodation, the customer has the possibility to choose between the "Expression of Interest" forms in the case of additional information and "Booking" in case he wishes to make an immediate confirmation of reservation.

The relevant forms require the completion of basic personal information (name, telephone, e-mail, etc.) as well as information on the organization of the stay (travel dates, room type, number of people, etc.). By submitting the above forms the customer declares that he agrees with the relevant terms of use as well as with the privacy policy. Upon receipt of the relevant form, communication between our customer and our travel agency will take place primarily via email to ensure the validity of the final residence reservation. In case of availability of the originally selected accommodation at that destination, the customer reserves the right to re-select the accommodation so that the current availability can be checked again.In case of cancellation up to 24 hours after the final confirmation of the reservation no cancellation fees are withheld.

In case of force majeure of our company due to force majeure, our tourist organization is obliged to transfer the customer's accommodation to accommodation of corresponding specifications to the same destination or to the wider nearest region without any additional relocation.

Transport Programming

Through our website, each traveler has the ability to schedule his transport plan in advance to the destination of his vacation. In this case, our tourist organization is able to provide all types of vehicles accompanied by the corresponding driver, in proportion to the number of travelers (passenger cars, 8 seats, 20-50 seats, etc.). After selecting the desired type of transport (Luxury (VIP), Taxi, Group, etc.) the customer is asked to fill in the corresponding interest form.

Initially, basic personal information (name, telephone, e-mail, etc.) must be filled in, as well as information on the organization of the route (dates, pick-up / delivery points, etc.). By submitting the above forms  the customer declares that he agrees with the relevant terms of use as well as with the privacy policy. Upon receipt of the relevant form, communication between our customer and our travel agency will mainly take place via email to ensure the validity of the final transport schedule. In case of cancellation up to 24 hours after the final confirmation of the reservation no cancellation fees are withheld. In case of customer cancellation, at any time after 24 hours of free cancellation, the total amount of travel planning is deducted altogether.

In the case that the customer does not appear in any place designated as a pick-up / delivery point at predetermined dates and times, our travel agency is not designated as responsible for any other alternative organization and financial coverage of the customer since that date, initial transport planning.

Additional Activities

Through our website, each traveler can choose from a variety of recreational activities and services of various categories (underwater / water sports, daily cruises / boat rentals, etc.) depending on the destination to which he wishes to travel. the client is asked to complete the corresponding interest form. Initially, basic personal information (name, telephone, e-mail, etc.) must be filled in, as well as information about the type of activity they want, the number of people who wish to participate,etc. By submitting the above forms, the customer declares that he agrees with the relevant terms of use as well as with the privacy policy. Upon receipt of the relevant form, communication between our customer and our travel agency will take place primarily via email to ensure the validity of any entry.

 

In case of cancellation up to 24 hours after the final confirmation of the reservation no cancellation fees are withheld. In the case of a customer's cancellation, at any time after 24 hours of free cancellation, the total amount of participation in the activity is deducted altogether.

In the case that the customer does not appear in any place designated as the starting point of an activity on predetermined dates and times, the total amount of participation in the activities.

Tickets Issuing

Our tourist organization undertakes the issue of ferry and air tickets as an additional service at the request of the customer. For the issue of ferry tickets the customer is required to provide departure / return dates, name and telephone number. Shipping of ferry tickets is carried out through a courier company. For the issue of air tickets the customer is obliged to provide exact departure / return dates, telephone number and official travel document(identity card or passport) in order to correctly perform the registration of his / her details (name, date of birth, etc.) as you put in Latin characters in the airline ticket systems. Air tickets are sent by e-mail. All tickets are not transferable to a different traveler in any case, as they are issued by name.

In the event of cancellation of any airline ticket at the discretion of the customer or inability to attend any scheduled flight, only the amount of airport taxes per passenger shall be refunded, irrespective of the airline.

In case of cancellation of any cruise ticket at the discretion of the customer, the cancellation policies of the respective shipping company apply.

Cnditions of Participant of Travelers in Organized Travel

(Based on Presidential Decree 7/2018, pursuant to the EU Directive 2015/2302). Please read the following General Terms of Participation carefully before signing up for one of our package tours. Participation in any organized tour of our tourist organization requires careful study of the program of the particular trip and implies the unconditional acceptance by the traveler / tour of the General Conditions of Participation, according to the Presidential Decree. 7/2018. General information is given in the General Terms of Participation as well as the rights and obligations of the two parties on the package travel, while for the specific information (destinations, prices, days and hours of departure and return, means of transport, accommodation, visits, etc.) , you should consult the current program and the relevant pricelist.

1. Participation

Subscriptions are made by visiting our offices via e-mail and via our website on the condition that (in order to reserve seats on that trip): 1) the payment of the advance or full amount, in cash, through a credit card / debit or prepaid card or by transfer to the travel agency within 48 hours, and secondly to the unconditional acceptance and compliance with these General Terms. For valid registration, the particular trip, with departure and return dates and any other distinguishing details, must be shown on the receipt of the prepayment. The right to participate in the voyage is secured by paying all of its value and related charges 10 full days before departure, unless otherwise specified in the relevant Convention. Any non-payment of the total value of the trip at the scheduled time entitles our Touring Organization to cancel the reservation and, if necessary, to claim cancellation fees in accordance with the cancellation terms provided herein. The contractor, representing his / her family or team, has the obligation to inform all his / her travel agents represented about the details and conditions of the trip. Participants through a third party have the same obligations as the representative who enrolled them on the voyage, and the tour operator makes available any relevant information whenever requested to do so. On organized air trips, your escort will be at the airport of arrival and the services begin and end upon arrival and departure from / to the destination airport of the trip respectively.

The Agency reserves the right to replace the captain / escort during the trip / trip. In some cases, escorts are carried out with local agents. Our Tourist Organization is not responsible for the days and hours of operation of markets, museums and archaeological sites.

 

2. Program Values - Charges etc.

The value-price of trips refers to our current pricelist. Travel prices are calculated on the day the tariff is published, based on the cost of the services of each trip, the cost of fuel or other energy sources, the fares / surcharges in force, any kind of taxes or charges, the exchange rate of foreign currencies in relation to € (Euro), as well as any other cost factor (eg minimum number of participants, etc.). to a significant extent (ie more than 8% of the value of the trip) for the above reasons, the traveler may terminate the contract without paying a complaint and be refunded the exact amount paid. If the traveler denounces the package travel contract for this reason, then the traveler may accept another package of equivalent or higher quality. Also, the tour desk has the right, for a limited period of time or for a limited number of seats, to sell seats at more favorable prices, with special cancellation fees. Children's charges vary from free accommodation to hotels and boats to a small discount (for ages 2-12, usually, and only when they pay two adults in the same room / cabin). Prices do not include city tax / residence tax. In particular, for excursions to Greece, the residence tax referred to in Article 53 of Law 4389/2016, in force since 1 January 2018, is not included in the published rates.

The charge is per room / suite per night: Hotel 3 *: € 1.50, 4 *: € 3.00, 5 *: € 4.00 and based on the law, paid by the customer, directly to the hotel . In the event of any change in the way this tax or other tax / fee is paid, our pricing policy will be amended accordingly.

 

3. OBLIGATIONS - TRAVEL RESPONSIBILITIES

 

Because other people are also involved in the organized voyage, it is essential that the social behavior and the absolute compliance of the traveler with the travel plan and the recommendations of the escorts or tour guides and their timely access to the gathering sites for the various benefits of the program , transport, guided tours, excursions, meals, etc.). If the traveler's delay or inconsistency results in restrictive flights, travel or other services, the traveler should reconnect with the team at his / her own responsibility and expense, without the right to a refund for the lost service or for the whole trip if he fails to reconnect. Our Tourism Organization will do its best to assist you without having or assuming any obligation or responsibility. At airports and ports you must be at least two (2) hours before your departure. If there is no escort on the voyage, you must confirm on the spot your next flights with the airline and make sure what time and from which airport and terminal your flight departs. In the event that a traveler interrupts his / her travel on his / her own decision and is departed from the team,

he / she is not entitled to any further service or compensation, and the responsibility and the expenses of any movement outside the team are borne solely by him / her. In the same way, our office does not bear any responsibility for package travel services which were not provided to the traveler by his own negligence or liability due to his illness or his sudden accident.

 

Passports, Visa & Healthcare

 

All passports abroad require a passport issued after the year 2006. The passport should be valid for as long as the scheduled return date is determined by the destination countries. The countries of the Schengen zone also accept the new type of, Latin characters, police IDs. Our Travel Agency provides all the necessary information regarding the travel and other documents required for each trip and destination and issue and / or visa, but (even if they provide some help in the procedure) is not responsible for any non-issuance or non-approval of these by the competent authorities to which the traveler has to address, nor is he liable in case the validity of the visa is shorter than the duration of the journey (ie dates do not coincide) or if a couple of travelers have different nationality outside Schengen. Particularly foreign nationals holding foreign passports must inform the tourist office accordingly and address themselves to the consular authorities of their country as well as the countries to visit in order to check if they need an entry visa or any other documents for the countries to transit or to travel, as well as for their return to Greece or the country they started. Failure to ensure the timely issue or endorsement of your travel documents does not justify the cancellation of your travel participation without charge of cancellation fees. Every traveler is responsible for the validity, security and custody of his travel documents required for his travel. The traveler is responsible for storing tickets and generally all travel documents throughout the journey. Particular attention needs to be paid to the travel documents of minors as they must necessarily have a passport. In the case where minors are not accompanied by their parents, certified parental leave must be delivered to the escorts. The traveler is required to comply with national regulations as well as the instructions of the national authorities. Our Organization does not bear any liability if the traveler is prosecuted

he is called upon to appear before authority, arrested by local authorities, etc. The Organization provides us with all the information about any necessary vaccinations or other pharmaceutical precautions for tropical or other epidemic areas. Due to the confidentiality of medical personal data, the traveler himself has the responsibility to address the relevant health authorities. The traveler has to be informed in good time by the local health offices of the health regulations of each country, as well as of the vaccines or medicines he may have to obtain.

Customers experiencing health problems should get their doctor's consent to travel. Our Organization does not bear any responsibility for illness, injury, loss of life, accident or other emergencies during the journey. In the event of an incident occurring, the Agency will, as far as possible, try to assist the victim, but it is not obliged to cover any absolutely relevant exit and change of the travel plan, which will continue smoothly.

 

Luggage

Baggage is carried under the responsibility of its holders, whether or not accompanied by representatives of our Organization. In case of damage or loss, the corresponding international conditions apply for each means of transport and for hotels and liability in this case is limited to those provided for under these conditions. On air travel, only 1 baggage per passenger is allowed, with a maximum weight of 20 kg. Should additional costs arise, because of the greater weight of the luggage than allowed, they are only charged to the traveler and are paid on the spot at the airport. It is also noted that airlines only allow a small hand bag of small dimensions (about 50x40x25) in the passenger cabin.

The traveler is obliged to comply with the airline's recommendations, regulations and general policy on overweight luggage for which the airline is solely responsible and therefore the Agency does not bear any responsibility whatsoever. In case of damage or loss, the IATA Regulation applies.

 

Payment Policy

 

For your convenience, you can deposit money into the following bank account:

Bank: EFG Eurobank Ergasias

Beneficiary: FOIVOS HELLAS IKE (FOIVOS HELLAS IKE)

No. account: 0026.0018.06.0200967347

IBAN: GR2702600180000060200967347

SWIFT (BIC) ERBKGRA

After the deposit has been made, it is necessary to inform by phone (24210-28600) and send the deposit via email at accounts@elatogreece.com by filling in:

• Name and surname

• Address & phone number

• Purchase theme / option

•Purchase date

 

Payment by credit card and prepaid Visa, MasterCard, Maestro, American Express, Dinners club.

Any pre-reservation / financial guarantee / deposit from you is not refundable. The down payment allows us to make a pre-booking for you but does not guarantee the final price if the repayment term is ignored by you.

The price can only be guaranteed after we receive the full payment / repayment within the deadline. We will notify you each time of the date that a full payment is required before the pre-booking is accepted. By providing your payment information, you are authorized to make payment agreements with the respective Suppliers.

Post-purchase price increases can only be applied due to additional costs imposed by the supplier or the government (eg VAT increase). You may be charged extra money from our company to compensate eg. increased charges, fuel charges, taxes and fluctuations in foreign exchange markets or any combination of them. Accepting these terms and conditions gives you your consent for any post-purchase price increases and you authorize our company to charge for such additional amounts upon written notice and consent.

Settlement of Complaints

As regards the notification of complaints of a more general or more specific nature, the traveler / customer is required to complete the relevant attached complaint form, which should be sent to us by e-mail. Our travel agency assumes no responsibility for the final settlement of these and for any financial compensation, since the complaints form is for information purposes only.

Setting Disputes

We make sure that we comply with the applicable laws at national and European level on the correct use of personal data. For the provision of travel services, the traveler agrees to process his or her personal data, such as identifying information and information about services he uses and habits.

The tour operator and the traveler are committed to resolving in good faith any dispute that may arise during the performance of the package travel contract. In the event of failure to do so, the parties undertake to address the Complaints Appeal Committee of the Association of Tourist and Travel Agencies in Greece and to request the mediation. If the amicable settlement of the dispute is not possible, the Courts of Volos are competent